Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We offer a flat rate shipping of $20 within Canada and Free Shipping on orders above $200 ( Within Canada and Excluding Remote Locations)

Shipping costs for US and International Orders will be invoiced seperately.

You can skip the shipping fees with free local pickup at 398 Victoria St South Kitchener, ON N2M3A5. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up same day and can be scheduled in advance. We will send you an email when your order is ready along with instructions.

Please have your order confirmation email with you when you come.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info.basiccups@gmail.com with your name and order number, and we will look into it for you.

In the event that your order arrives damaged in any way, please email us as soon as possible at info.basiccups@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.